Below, we’ve gathered some helpful resident resources and quick responses to any questions you might have. If you don’t find what you’re looking for, please contact us at the main office.
At Shaw Family Housing, a designated phone line with dispatcher has been set up to answer all resident maintenance service requests. The phone number is (803) 666-2211. This maintenance phone line will be answered 24 hours per day, 7 days per week. All maintenance emergencies will be answered immediately.
Life threatening emergencies should be directed to 911.
The pets that are permissible in your home are those which are domesticated and are traditionally kept in the home. These pets are identified as dogs*, cats, birds, gerbils, hamster, guinea pigs, turtles, and fish. Two walking pets are allowed (two dogs or two cats or one cat and one dog).
*Certain breeds of dogs are not permitted including: Pitt Bulls (American Staffordshire Bull Terrier, or English Staffordshire Bull Terrier), Rottweilers, Chow Chows, Doberman Pinschers, Siberian Huskies and Wolf hybrids, to include any mixed restricted breed.
Weekly Trash Pick-Up is provided. Trash collection is every Friday of every week. Please keep containers tightly closed at all times. Please check Facebook or with your Neighborhood Office for holiday trash collection schedules. Should you need pick up of a holiday tree, please call (803) 666-2211 to schedule.
It is very important that dumpsters are kept closed at all times and that food is not left outside, including pet food. Our pristine location means that wildlife is abundant. Please do not feed, approach or photograph wildlife.
Yard Waste, such as dead plants, grass, leaves, small branches, clippings, and limbs are to be placed in yard waste bags only. Call dispatch for pick up.
Hunt Military Communities will be participating in a recycling program A bin will be provided, and recycled items will be collected Wednesday. The following items are NOT eligible for recycling: Refrigerators, freezers, oil and other petroleum projects, electronics, paint and tires. Please contact your Neighborhood Office for more information.
Residents are reminded that we provide large dumpsters by Self Help at maintenance for bulk trash. We also offer pick up service the 2nd week of each month. All bulky items such as furniture, toys, barbecue grills and appliances are to be placed on the curb the evening before, or by 7 AM the morning of the scheduled bulk trash collection week. Residents may not place bulk items on the curb other than during these times. If other than a scheduled collection day, trash must be transported to the bulk trash dumpster located by Self-Help at the maintenance building. There are two dumpsters available for bulk items too large to fit in your container.
Hunt Military Communities is pleased to maintain the landscape (mowing, trimming, edging) of all common areas including greenways, parks, and play areas within the neighborhoods. The front yards of all homes will also be maintained by Hunt. Flowerbeds and fenced in backyards are the sole responsibility of the resident. Residents are required to keep these areas free of any items that may prohibit the landscaping crews from maintaining these areas. Yards which are not kept free of toys, trash, abandoned items, pet waste or debris will not be mowed. If you desire to maintain your own lawn, please contact the management office. Our Deployed Spouses Program also includes backyard mowing – please call for details
You must submit a written request at your Neighborhood Office to make any alterations to the exterior or interior of the home. No changes can be made without written permission from the Management office.
Changes that require written permission include, but are not limited to, interior paint changes using standard colors, additional landscaping, and fence installation.
Changes/additions that are not allowed include, but are not limited to, hot tubs, tree houses, above ground pools deeper than 12 inches, and permanently affixed play equipment.
Your Shaw Family Housing Neighborhood Office is open Monday through Friday, 0700 to 1800, to assist with any need. You may call or visit to discuss any concerns. Please contact the management office to report neighbor concerns, abandoned vehicles, safety hazards, inoperative street lights, stray cats and dogs, noise violations, etc. Hunt Military Communities want to ensure that you and your family are comfortable in your home and have peace of mind regarding your neighborhood.
Guests and guest vehicles must be registered with the Neighborhood Management Office if staying longer than 30 days. Simply call or visit the Neighborhood Management Office in advance of your guest's visit to notify the staff. Written approval is required for all guests staying over 30 days.
Residents who will be away from their homes more than fourteen (14) days must notify their Neighborhood Management Office. The resident should leave an emergency contact number with Management in case of emergencies and complete the Absence from Residence form.
Changes in pay, number of dependents, duty location, etc. must be reported to the Neighborhood Management Offices immediately. All information regarding your residence needs to remain current in the Neighborhood Management Office including phone numbers, automobile registration, pet information and emergency contacts.
When you find out you’ll be moving, please stop by your Neighborhood Office to complete a Notice to Vacate. This is a legal requirement in your lease agreement. You must complete a Notice to Vacate and lease requires that you give at least 30 days’ notice. You may also set up appointments for your pre-move and move out appointments at this time.
Lucky you! Hunt Military Communities has a loyalty program for residents moving to another Hunt site which can put money in your pocket! Please contact your Neighborhood Office for details.
Hunt encourages and welcomes resident communication. You may enjoy the open door policy of the Resident Services Offices. All letters and phone calls will be responded to. Your resident website, shawfamilyhousing.com offers a resident instant feedback link as well.
Several avenues for resident feedback, suggestions and comments have been provided. Specifically, residents are randomly contacted following service requests, all potential residents are requested to complete customer feedback cards, random surveys regarding maintenance service are randomly distributed and yearly, all homes receive a survey conducted via third-party.